Ameren to Use Shareholder Funds for Customer Relief

Ameren to Use Shareholder Funds for Customer Relief

Ameren Illinois announced it is using $500,000 in shareholder funds to give relief to electric customers–and until July 31 it is offering certain customers friendlier plans to pay off debt.  

The Residential Assistance Credit is part of a $1.75 million relief package the utility developed in response to the highest electricity prices CUB has ever seen in Central and Southern Illinois.

Ameren electric customers saw their average monthly bills rise 55% in July.

Ameren said the assistance is designed to assist customers who do not typically meet income qualifications for state and federal assistance programs.

Also, qualified Ameren Illinois customers who are behind on their energy bills can establish an 18-month repayment plan with a 10% down payment through July 31.

After July 31, most customers with outstanding balances will need to make a 25% down payment before they can establish a monthly payment plan.  

“It’s very important that Ameren customers in need take advantage of the opportunity to join a payment plan by July 31st,” Jim Chilsen, director of communications at Citizens Utility Board said. “If you’re struggling, please contact your utility company to avoid disconnection, especially with the extreme heat we’re facing this summer.

Consumers can explore energy assistance and bill payment options here or call the company’s toll-free hotline at 800-755-5000, 7 a.m. to 7 p.m., Monday through Friday.