AG Madigan Announces Top Ten Consumer Complaints for 2015

Chicago — Attorney General Lisa Madigan today announced her office’s annual top 10 consumer complaints for 2015 that again show consumer debt and identity theft ranked as the top concerns among Illinois consumers in the last year. Madigan’s office received 25,094 complaints in 2015. For the eighth year in a row, consumer debt ranked as the top complaint, with 3,350 complaints involving issues such as mortgage lending, abusive debt collection practices and predatory payday loans. Number two on the list also for the eighth year in a row is identity theft, with 2,636 complaints.

Top 10 Breakdown
Madigan’s annual top 10 list of consumer complaints ranks every complaint her office receives on a range of topics. In total, Madigan’s Consumer Fraud Bureau achieved more than $12 million in savings for Illinois consumers in 2015. In addition to consumer debt, identity theft and education-related complaints, Madigan noted other categories that topped her list of complaints involved telecommunications and home repair.

 

CATEGORY # OF COMPLAINTS
1. Consumer Debt (mortgages, collection agencies, banks)              3,350
2. Identity Theft (government document fraud, credit cards, utilities, data breaches) 2,636
3. Telecommunications (telemarketing, cable and satellite TV, phone service and repairs, cell phones) 2,188
4. Construction/Home Improvement (remodeling, roofs and gutters, heating and cooling, plumbing) 2,167
5.  Used Auto Sales/Motor Vehicles (as-is used cars, financing, warranties) 1,835
6. Promotions/Schemes (phone scams, investment schemes, lottery scams, phishing) 1,813
7. Education (for-profit schools, student loan debt, loan counseling) 1,523
8. Internet/Mail Order Products (Internet and catalog purchases, TV and radio advertising) 1,019
9. Fraud Against Business (consulting services, equipment leasing, directories and publications) 726
10. Motor Vehicle/Non-Warranty Repair (collision, engines, oil changes and tune-ups) 714

 

For more information, visit Madigan’s website or contact her office about consumer fraud issues.
Consumer Fraud Hotlines: 
1-800-386-5438 (Chicago), 1-800-243-0618 (Springfield) or 1-800-243-0607 (Carbondale)

 

Spanish Language Hotline: 1-866-310-8398

Student Loan Helpline:         1-800-455-2456

Identity Theft Hotline:          1-866-999-5630
Homeowner Helpline:           1-866-544-7151